Refund Policy

Introduction

At Image to Animation, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions for refunds of payments made for our services. By purchasing our services, you agree to the terms set forth in this policy.

Refund Eligibility

For subscription services, to qualify for a refund, you must meet ALL of the following conditions:

  • Request a refund within 3 days of your initial subscription purchase
  • Have used 20 credits or fewer
  • Submit your refund request through our official support channels

Non-Refundable Items

The following items are explicitly non-refundable:

  • One-time credit purchases
  • Subscription time that has already passed
  • Processing fees and transaction charges
  • Subscriptions beyond the 3-day refund window
  • Subscriptions where more than 20 credits have been used

Refund Process

1. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

  • Your account email address
  • Order or transaction ID
  • Reason for requesting a refund
  • Any supporting documentation (screenshots, error messages, etc.)

2. Refund Review Process

Once you submit a refund request:

  • Our team will review your request within 24-48 hours
  • If approved, your refund will be processed within 5-7 business days
  • The refund will be returned to your original payment method

3. Processing Fees

Please note that your refund amount will be subject to an 8% processing fee. This fee covers the transaction costs associated with processing payments and refunds.

Special Circumstances

1. Emergency Situations

In case of emergency situations such as natural disasters, health emergencies, or other unforeseen circumstances, we may offer special refund considerations. Please contact us to discuss your specific situation.

2. Legal Requirements

In jurisdictions where local laws provide additional consumer protection or mandatory refund rights, those laws will take precedence over this policy. We comply with all applicable consumer protection laws.

3. Subscription Cancellations

You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. Unless eligible under this refund policy, no refund will be provided for the remaining portion of the billing period.

Dispute Resolution

1. Internal Resolution

If you disagree with our refund decision, you may request a review by a senior team member. Please provide additional information or documentation that supports your case.

2. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in the suspension of your account and additional fees.

3. Refund Abuse

We reserve the right to refuse refunds or suspend accounts that demonstrate a pattern of refund abuse, including but not limited to:

  • Repeatedly subscribing and requesting refunds
  • Using the service extensively before requesting a refund
  • Providing false or misleading information in refund requests

Accounts found to be abusing our refund policy may be permanently banned from our services.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will notify users via email or through our website. The updated policy will be effective immediately upon posting.

We encourage you to review this policy periodically to stay informed about our refund terms and conditions.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us through:

We are committed to providing fair and transparent refund services. Please allow us the opportunity to resolve any issues before seeking alternative remedies.

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